| Provider | Synapse Systems Inc., doing business as Synapse Tech Inc. |
|---|---|
| Website | www.synapsetechinc.com |
| Effective Date | 01st July, 2025 |
| Last Updated | 01st July, 2025 |
| Legal Notices | legal@synapsetechinc.com |
These Terms of Service (the “Terms”) govern access to and use of the websites, dashboards, applications, APIs, integrations, workflow tools, messaging functionality, support and related services provided by Synapse Systems Inc., doing business as Synapse Tech Inc. (“Synapse”) for WhatsApp, Messenger, Instagram and connected systems (collectively, the “Services”).
By signing an order form, creating or administering an account, clicking to accept, or using the Services, the customer agrees to these Terms. If a person accepts these Terms for a company or other organization, that person represents that they have authority to bind that organization. The Services are offered for business and professional use, not personal, family or household use.
| Term | Meaning |
|---|---|
| “Account” | The customer’s Synapse tenant, workspace or other access environment. |
| “Authorized User” | An employee, contractor or other person the Customer authorizes to access the Services. |
| “Customer” | The entity identified in an order form, online registration or other accepted transaction. |
| “Customer Data” | Information, content, messages, media, configurations and records submitted to or processed through the Services for Customer. |
| “Documentation” | Synapse user guides, technical instructions and service descriptions made available to Customer. |
| “Meta Platforms” | The relevant WhatsApp, Facebook, Messenger, Instagram, Meta business and developer technologies. |
| “Order Form” | A signed or electronic ordering document specifying purchased Services, fees, term and related commercial terms. |
| “Platform Rules” | Applicable Meta, WhatsApp, Facebook and Instagram terms, developer policies, messaging policies, commerce rules, technical requirements and usage restrictions. |
The Services may enable Customer to connect authorized business assets, send and receive messages, configure automated or agent-assisted workflows, manage conversations, use message templates, connect third-party systems, access analytics, and perform related business-messaging functions. Available features depend on the applicable plan, Order Form, approved permissions, technical configuration and Platform Rules.
Synapse may update, enhance, replace or discontinue features. Synapse will use commercially reasonable efforts to provide notice of a material reduction in purchased core functionality where practicable, except where a change is required for security, law, third-party platform changes or urgent operational reasons.
Customer must own, control or have sufficient authority over every Meta business asset, Facebook Page, Instagram Professional Account, WhatsApp Business Account, telephone number, app, catalog or other asset connected to the Services. Customer must complete Meta’s approved authorization process and may not provide Synapse with personal Meta passwords.
Customer authorizes Synapse to access and process connected assets and associated information only to provide, secure and support the Services and as otherwise permitted by these Terms, the Privacy Policy, the applicable Order Form and Customer’s lawful instructions.
Customer understands that Meta independently controls its platforms, permissions, pricing, messaging windows, templates, quality systems, account restrictions and technical availability. Synapse cannot guarantee approval, uninterrupted availability or continued eligibility of any Meta asset.
Customer and Authorized Users may not use the Services to:
As between Customer and Synapse, Customer retains its rights in Customer Data. Customer grants Synapse and its subprocessors a limited right to host, copy, transmit, transform, display and otherwise process Customer Data as necessary to provide, secure, maintain and support the Services; follow lawful instructions; comply with law; and exercise rights under these Terms.
Customer represents that it has provided all required notices and obtained all rights and permissions necessary for Synapse to process Customer Data. Where required, the parties will enter into a data processing addendum or other legally required agreement.
Data Processing Addendum location: A Data Processing Addendum is available upon request by emailing legal@synapsetechinc.com.
Synapse’s Privacy Policy describes processing for which Synapse determines the purposes and means. Customer’s use of the Services is also subject to the privacy and data-use requirements in the applicable Platform Rules.
The Services may include automated classification, response generation, summarization, retrieval, recommendations or other artificial-intelligence features. Customer acknowledges that outputs may be incomplete, inaccurate, inappropriate or non-unique. Customer is responsible for testing configurations, monitoring performance and deciding whether and how to use an output.
Customer may not rely on automated output as the sole basis for decisions that produce legal or similarly significant effects unless the use is lawful, appropriately validated, disclosed and supervised. The Services are not a substitute for professional legal, medical, financial, safety or regulatory advice.
Customer-data training and AI vendor controls: Synapse does not use Customer Data to train general-purpose AI models. AI vendors’ process data only to provide the Services, subject to contractual safeguards, limited retention, and appropriate human review and customer controls.
The Services may interoperate with Meta Platforms and other third-party services selected by Customer. Customer’s use of a third-party service is governed by the third party’s terms, policies and charges. Synapse does not control and is not responsible for the third party’s services, acts, omissions, data practices, changes, suspension or termination.
Synapse may modify or discontinue an integration if a third party changes or withdraws relevant access, if continued operation creates legal or security risk, or if the integration is no longer commercially or technically reasonable.
Fees, billing frequency, usage allowances and payment terms are stated in the applicable Order Form or checkout process. Unless the Order Form states otherwise, fees are non-cancelable and non-refundable except as expressly provided in these Terms or required by law.
Customer is responsible for applicable taxes, duties and third-party charges, including Meta or WhatsApp messaging charges, telecommunications charges and charges from connected services, except taxes based on Synapse’s net income.
Default payment terms and late-payment rules: Invoices are due within 15 days; overdue amounts may incur 1.5% monthly interest or the maximum permitted by law. Services may be suspended after notice, and fees are non-refundable unless stated otherwise or required by law.
Synapse and its licensors retain all rights in the Services, Documentation, software, designs, interfaces, workflows, models, technology, trademarks and improvements, excluding Customer Data. No rights are granted except the limited right to use the Services during the applicable subscription term in accordance with these Terms.
If Customer provides suggestions or feedback, Synapse may use them without restriction or compensation, provided Synapse does not publicly identify Customer as the source without permission.
Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will protect it using at least reasonable care, use it only for the relationship, and disclose it only to personnel and providers who need it and are bound by appropriate obligations. Confidential Information does not include information that is independently developed, lawfully received without restriction, publicly available without breach, or rightfully known without duty of confidentiality.
A party may disclose Confidential Information when legally required after providing notice where legally permitted and reasonably cooperating to seek protection.
Synapse will maintain reasonable administrative, technical and organizational safeguards appropriate to the nature of the Services and Customer Data. Customer remains responsible for secure account configuration, user access, connected systems, endpoint security, data minimization and use-case controls.
Security documentation or trust-center URL: Security documentation is available upon request by emailing security@synapsetechinc.com.
Synapse may limit or suspend access when reasonably necessary to address a security threat, prevent harm, respond to suspected illegal or abusive activity, comply with law or Platform Rules, address non-payment, protect other customers, or respond to a Meta or third-party restriction. Where practicable, Synapse will provide notice and an opportunity to cure, but immediate action may be required.
Synapse may remove or block content or functionality reasonably believed to violate these Terms or Platform Rules. Customer remains responsible for charges incurred before suspension and for remediation required to restore service.
These Terms begin when accepted and continue while Customer uses the Services. Subscription terms and renewal rules are stated in the applicable Order Form.
Default subscription renewal and cancellation rules: Subscriptions renew automatically for the same term unless cancelled by written notice at least 30 days before renewal by emailing support@synapsetechinc.com.
Either party may terminate for material breach if the breach is not cured within the applicable notice period, or immediately if the breach cannot be cured, the other party becomes insolvent, or continued performance would violate law. Synapse may terminate or decline renewal where an essential third-party platform becomes unavailable or the account presents unacceptable legal, security or policy risk.
Standard breach cure period: The standard breach cure period is 30 days after written notice.
Upon termination, Customer’s right to use the Services ends. Customer must stop using Synapse credentials and integrations. Subject to payment and technical availability, Customer may request export of Customer Data during the period stated below. Synapse may delete Customer Data after that period, subject to legal obligations, documented retention requirements and backup rotation.
Post-termination export window and deletion schedule: Customers may export their data for 30 days after termination. Data is deleted from active systems within 30 days thereafter, with backups removed through a 35-day rotation cycle.
Sections that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitations, indemnities and general provisions.
Each party represents that it has authority to enter into the agreement. Synapse warrants that it will provide the Services in a professional and workmanlike manner consistent with generally accepted industry practices. Customer’s exclusive remedy for breach of this warranty is re-performance or, if Synapse cannot materially correct the breach, termination of the affected Services and a prorated refund of prepaid fees for the unused affected period.
EXCEPT FOR EXPRESS WARRANTIES IN THESE TERMS OR AN ORDER FORM, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNAPSE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. SYNAPSE DOES NOT WARRANT THAT THE SERVICES OR THIRD-PARTY PLATFORMS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR SUITABLE FOR EVERY USE CASE, OR THAT AUTOMATED OUTPUTS WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL OR BUSINESS OPPORTUNITY; OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
Aggregate liability cap: Synapse’s total aggregate liability will not exceed the fees paid or payable for the affected Services during the 12 months preceding the event giving rise to the claim, except where liability cannot legally be limited.
Exclusions from or enhanced caps: The liability cap does not apply to payment obligations, fraud, and willful misconduct, breaches of confidentiality, intellectual-property indemnity, data-security obligations, or liabilities that cannot legally be limited.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
Customer will defend and indemnify Synapse and its affiliates, officers, directors and personnel against third-party claims, damages, penalties, costs and reasonable legal fees arising from Customer Data, Customer communications, Customer’s products or services, violation of law or Platform Rules, infringement caused by Customer materials, or Customer’s breach of Sections 4 through 10, subject to customary notice, control-of-defense and cooperation requirements.
Synapse will defend Customer against a third-party claim that the unmodified paid Services, when used as authorized, infringe a U.S. patent, copyright or trademark, and will pay finally awarded damages or approved settlements. Synapse may modify or replace the affected Services or terminate them with a prorated refund. This obligation does not apply to Customer Data, combinations not supplied by Synapse, modifications by others, continued use after notice, or use outside these Terms.
Each party will comply with laws applicable to its performance. Customer may not use or export the Services in violation of trade-control, sanctions or anti-corruption laws, or allow access by a prohibited person or from a prohibited jurisdiction.
Customer-name and logo use: Synapse may identify a Customer or use its name, logo, or case study only with the Customer’s prior written approval.
Governing law: These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles.
Exclusive forum or arbitration: Disputes shall be resolved exclusively in the state courts located in the county of Synapse’s principal Texas office or the federal courts serving that county. Claims must be brought individually, except either party may seek injunctive relief in any court of competent jurisdiction.
Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through business representatives, except where urgent injunctive relief is reasonably required.
Notices to Customer may be provided through the Account, email or the contact information in the Order Form. Formal legal notices to Synapse must be sent to the address and email below, with a copy by a recognized delivery service where required by the applicable Order Form.
| Notice Field | Information |
|---|---|
| Legal entity | Synapse Systems Inc. |
| Trade name | Synapse Tech Inc. |
| Notice address | Legal notices must be sent by email to legal@synapsetechinc.com and are effective upon confirmed receipt. |
| Notice email | legal@synapsetechinc.com |
Synapse may update these Terms. The revised version will state a new “Last Updated” date. For material changes affecting an active paid subscription, Synapse will provide notice through the Account or email where reasonably practicable. Continued use after the effective date constitutes acceptance, except where law or an Order Form requires a different process.
Neither party may assign the agreement without the other party’s consent, except to an affiliate or in connection with a merger, reorganization or sale of substantially all relevant assets, provided the assignee assumes the obligations. The parties are independent contractors. No third party is a beneficiary. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. The agreement, including applicable Order Forms, policies and addenda, is the entire agreement about the Services and supersedes prior discussions on that subject. An Order Form controls over these Terms only to the extent it expressly identifies the provision being modified.
| Contact Field | Information |
|---|---|
| Website | www.synapsetechinc.com |
| Support | support@synapsetechinc.com |
| Legal notices | legal@synapsetechinc.com |
| Business address | Texas, United States |
