Build WhatsApp applications for customer support, ordering, booking, lead generation, notifications and operational workflows. Synapse combines conversation design, business rules, AI, system integrations and human-agent handoff to create solutions around the way your organization works.
Move from isolated messages to connected customer journeys that can retrieve information, collect data and trigger approved actions.
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A WhatsApp application can do more than send automated replies. It can understand the customer’s objective, present structured options, retrieve business information, collect required details, initiate actions in connected systems and route the conversation to a person when needed.
Create guided menu journeys, collect item selections, confirm branch or delivery details, register orders, manage reservations and send status updates. Integrations can connect the conversation with POS, commerce, payment, delivery or internal notification systems.
Help customers check services, choose available slots, submit required information, receive confirmations, reschedule appointments and receive reminders. Workflows can synchronize with approved calendar or booking systems.
Answer common questions, retrieve knowledge, check order or service status, register complaints, create cases and transfer complex conversations to human agents with the available context.
Collect prospect details, identify needs, ask qualifying questions, route opportunities, update CRM records and trigger follow-up tasks.
Support product discovery, catalog questions, recommendations, cart recovery, assisted ordering and post-purchase service through connected commerce systems.
Use buttons, lists, forms and predefined logic where accuracy, consistency and regulatory control matter more than open-ended conversation.
Use AI to interpret requests, retrieve business knowledge and perform approved multi-step actions. Guardrails, validation and human oversight can be added according to the risk of each use case.
Connect approved documents, policies, product data, websites and FAQs so the application can retrieve relevant business information before responding.
Route conversations by intent, language, location, customer type, priority or department. Pass conversation history and collected details to reduce repetition for both customers and agents.
Buttons, lists, menus and forms for structured interactions.
Use approved images, documents, audio and other supported message formats.
Support approved outbound service, reminder and update workflows.
Track workflow outcomes, message status, agent activity and business events.
Record consent and honor customer requests to stop applicable communications.
Monitor webhook delivery, API errors, token status and workflow health.
Customer implementations should include appropriate consent records, message-purpose controls, opt-out handling, access management, data retention and deletion processes. The customer remains responsible for its lawful messaging use cases and content, while Synapse configures the agreed technical controls.
The development process includes use-case design, integration, testing, review-readiness, deployment and operational improvement.
Share your use case, current systems, target customers and preferred interaction model.
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