Privacy Policy

Synapse Technology Inc. (www.synapsetechinc.com)

Last Updated: 12 December 2025 Synapse Technology Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect information collected through our website, products, and SMS/MMS messaging program.

1. Applicability and Definitions

This policy applies to all individuals who interact with our services, including website visitors, customers, and message recipients.

• Personal Data: Any information that relates to an identified or identifiable natural person.
• Processing: Any operation performed on Personal Data (collection, recording, organization, storage, use, disclosure, deletion, etc.).
• Sensitive Personal Information (SPI) / Special Categories of Data: Data types requiring higher protection, such as precise geolocation, financial account numbers, health data, or data revealing racial or ethnic origin (under GDPR/CCPA).

2. Information We Collect

We collect categories of Personal Data from you:

Category of Personal Data	Examples of Data Collected	Source of Collection
Identifiers & Contact Info	Name, email address, phone number, IP address, device IDs, account name.	Directly from you (forms, account creation, SMS opt-in), automatically (website).
SMS/MMS Data	Mobile number, opt-in date, consent record, message content, delivery status.	Directly from you (texting a keyword or web form submission).
Commercial Information	Purchase history, products or services considered.	Directly from you (purchase forms).
Internet/Network Activity	Browsing history, search history, cookie data, device operating system.	Automatically (cookies, analytics tools).
Geolocation Data	General location derived from IP address or precise location if mobile device permissions are granted.	Automatically (device settings, analytics).

3. Purpose and Legal Basis for Processing

We process your Personal Data for the following purposes and rely on the corresponding legal bases:

Purpose of Processing	Legal Basis (primarily GDPR)
To Provide Requested Services (e.g., fulfilling an order, sending a technical or service-related text message)	Performance of a Contract with you.
To Send Promotional/Marketing Communications (e.g., email newsletters, marketing SMS)	Consent (where required) or Legitimate Interest (where permissible by law).
To Comply with Messaging Regulations (e.g., honoring STOP/HELP requests, maintaining consent records)	Legal Obligation (e.g., TCPA, CTIA requirements).
To Improve and Develop Our Services (e.g., analyzing website or message delivery performance)	Legitimate Interest (improving business efficiency and customer experience).
To Prevent Fraud and Ensure Security	Legal Obligation or Legitimate Interest (protecting our systems and customers).

4. SMS/MMS Messaging Program Compliance

Our text messaging program is governed by these Policy.

A. Data Privacy Commitment (A Core Compliance Requirement)

We will not share, sell, or rent your mobile phone number or your SMS opt-in consent information with any unaffiliated third parties for their own marketing purposes. This information is strictly used by Synapse Technology Inc. and its contracted messaging service providers (our data processors) solely for the purpose of initiating and delivering the text messages you have explicitly consented to receive.

B. Messaging Disclosures (TCPA/CTIA Requirements)

• Message Frequency: The number of messages you receive will vary depending on your subscription or engagement with us.
• Rates: Message and data rates may apply as determined by your mobile carrier.
• Opt-Out: You can cancel the SMS service at any time by texting the keyword STOP (or END, CANCEL, UNSUBSCRIBE, QUIT) to the number you are messaging us from. A final confirmation message will be sent, after which no further messages will be sent from that program.
• Help: For assistance, text the keyword HELP to the number you are messaging us from, or contact us using the information below.

5. Disclosure and Sharing of Personal Data

We share your Personal Data with the following categories of recipients:

• Service Providers/Data Processors: Third-party companies that perform services on our behalf, such as cloud hosting, analytics, billing, and, crucially, a messaging platform to send and receive text messages. These partners are contractually obligated to process data only on our instructions and to maintain appropriate security measures.
• Business Transfers: In connection with a merger, sale of assets, financing, or acquisition.
• Legal Compliance: When required by law, subpoena, or other legal process to governmental or regulatory authorities.

6. Your Data Protection Rights

Depending on your location (e.g., EU/UK/EEA, California), you have various rights regarding your Personal Data.

Right (GDPR, CCPA/CPRA, etc.)	Description
Right to Know/Access	The right to request information about the categories and specific pieces of Personal Data we have collected about you, the sources, and the purposes for processing.
Right to Rectification/Correction	The right to request that we correct inaccurate Personal Data about you.
Right to Erasure/Deletion	The right to request the deletion of your Personal Data, subject to certain exceptions (e.g., to complete a transaction, comply with law).
Right to Object/Opt-Out	The right to object to the processing of your Personal Data for specific purposes, including direct marketing and, for California residents, the right to opt-out of the “Sale” or “Sharing” of your Personal Data (e.g., for cross-context behavioral advertising).
Right to Restriction of Processing	The right to request that we limit the use of your Sensitive Personal Information to necessary purposes (CCPA/CPRA) or restrict processing in certain circumstances (GDPR).
Right to Data Portability	The right to receive your Personal Data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent	If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

7. Exercising Your Rights (Submitting a Request)

To exercise any of these rights, please submit a verifiable consumer request to us using one of the methods below:

• Toll-Free Phone Number: +1 317 907 9014
• Email: info@synapsetechinc.com

We will take steps to verify your identity before responding to a request. We will not discriminate against you for exercising your privacy rights. For California Residents: We do not “Sell” or “Share” (as defined under CCPA/CPRA) the mobile phone numbers or SMS opt-in consent of our users. If we ever engage in the Sale or Sharing of other categories of personal information, a conspicuous “Do Not Sell or Share My Personal Information” link will be available on our homepage.  

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes keeping SMS consent records as long as you are subscribed to the messaging program and for a legally mandated period afterward.

9. International Data Transfers (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), the UK, or Switzerland, your Personal Data may be transferred to, and stored at, a destination outside of your region, including to the United States. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes relying on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs).

10. Contact Us

If you have questions about this Privacy Policy, your Personal Data, or wish to make a complaint, please contact us: Synapse Technology Inc. 10267 Noble Court Indianapolis, 46234 Email: info@synapsetechinc.com Toll-Free Phone: +1 317 907 9014